1. Description of the Messaging Program
Our SMS messaging program is designed to provide important information and improve communication with our customers.
Messages you may receive include:
Service updates.
Appointment confirmations.
Appointment reminders.
Responses to inquiries related to our services.
Promotions or information about our products and services, when applicable.
This program is intended to provide efficient customer service and facilitate communication related to our services.
2. Messaging Program Cancellation and User Control
You may cancel SMS messages at any time by texting the word STOP to Mortgage Lounge
After sending STOP, you will receive a message confirming that you have been unsubscribed from the messaging program.
If you need assistance, you may reply with the word HELP to receive additional information.
Canceling SMS messages does not automatically cancel any subscription, membership, payment plan, or service purchased from
3. Message Frequency and Charges
Message and data rates may apply according to the terms established by your mobile carrier.
Message frequency may vary depending on your interactions with our services, appointments, requests, purchases, or subscriptions.
4. Carrier Liability
Mobile carriers are not responsible for delayed, incomplete, or undelivered messages.
Mortgage Lounge will also not be responsible for interruptions, delays, or failures caused by mobile carriers, internet providers, third-party platforms, or circumstances beyond our reasonable control.
5. Age Restriction
By using our website, purchasing our services, or registering for our messaging program, you represent and warrant that you are at least 18 years old.
Individuals under the age of 18 may not purchase our services or enroll in our messaging program without the authorization and supervision of a parent or legal guardian.
6. Payment, Cancellation, and Refund Policy
All payments made to Mortgage Lounge for services, consulting, coaching, mentoring, memberships, academies, courses, events, programs, digital products, setup services, implementations, automations, licenses, subscriptions, or any other services offered by the company are, as a general rule, final and non-refundable.
6.1 Services Used or Started
No refunds will be issued once the customer has used, received, downloaded, viewed, started, or accessed, in whole or in part, the purchased service, content, platform, session, training, consulting service, membership, digital material, or benefit.
A service will also be considered started when Mortgage Lounge has begun any planning, research, setup, implementation, production, design, strategy, programming, staff reservation, or allocation of resources related to the purchased service.
Failure by the customer to use, attend, participate in, or take advantage of the service does not create a right to a refund.
6.2 Subscriptions and Renewals
Subscriptions and memberships may renew automatically according to the billing cycle selected by the customer.
Once a charge for a new subscription period has been processed, that payment is non-refundable, even if the customer requests cancellation on the same day as the charge or after the renewal date.
Cancellation will stop future charges but will not result in a full or prorated refund for any billing period that has already been charged.
The customer will retain access to the service until the end of the paid billing period, unless the specific terms of the product or service state otherwise.
6.3 Responsibility to Cancel Before Renewal
It is the customer’s responsibility to cancel a subscription before the next billing date if the customer does not wish to continue the service.
Cancellation requests received after a payment has been processed will apply to the next billing period and not to the period already paid.
Deleting an application, leaving a community, no longer using the platform, blocking messages, canceling a payment card, or failing to log in does not constitute formal cancellation of a subscription.
6.4 Payment Plans
When a customer purchases a program through a payment plan, the payment plan is a financing arrangement for the total price of the service and is not necessarily a cancelable monthly subscription.
Stopping participation, failing to use the service, or deciding not to continue with the program does not eliminate the customer’s obligation to complete the agreed payments, unless Mortgage Lounge expressly authorizes otherwise in writing.
6.5 Exceptions
A refund will only be considered when:
Mortgage Lounge has processed a verifiable duplicate charge.
The purchased service was not delivered due to a cause directly attributable to Mortgage Lounge
A refund is required by an applicable law that cannot be waived by contract.
A specific product or service includes a written refund guarantee, and the customer satisfies all conditions of that guarantee.
Any refund request will be reviewed individually and must be submitted in writing to Mortgage Lounge including the customer’s full name, the email address used for the purchase, the payment date, and proof of the transaction.
7. Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute with a financial institution, the customer agrees to contact Mortgage Lounge and attempt to resolve any issue related to the payment or service.
Filing an unjustified chargeback for a service that was properly purchased, delivered, started, or used may result in the immediate suspension of access to services, platforms, content, communities, and associated benefits.
Mortgage Lounge reserves the right to provide the financial institution with purchase records, acceptance of these Terms and Conditions, access records, delivery records, communications, and any other evidence related to the transaction.
8. Privacy Policy
The use of our website, services, and messaging program is also governed by our Privacy Policy.
You may review it at: https://lp.mortgage-lounge.com/policy
9. Changes to These Terms
We reserve the right to modify these Terms and Conditions at any time.
Any changes will be posted on this page and will become effective immediately upon publication, unless a different effective date is stated.
Continued use of our services after changes are published constitutes acceptance of the updated Terms and Conditions.
10. Contact Information
If you have questions about these Terms and Conditions, cancellations, payments, or our services, you may contact us at:
Mortgage Lounge
Physical Address:
3105 NW 107 AV SUITE 602 A, Doral FL 33172
Business Phone:
(305) 433-5640
Email:
[email protected]
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