1. Information Collection
We may collect personal information that you voluntarily provide when you:
Complete forms on our website
Request information about our services
Sign up to receive communications
Schedule appointments or consultations
The information collected may include:
Name
Phone number
Email address
Information related to your request or service
2. Use of Information
The information collected is used solely to provide our services and improve the user experience. This may include:
Sending appointment confirmations
Sending appointment reminders
Responding to inquiries about our services
Providing requested information
Offering customer support
In the case of SMS communications:
Message frequency may vary.
3. SMS Communications
By providing your phone number and agreeing to receive messages, you consent to receive communications related to our services, including appointment confirmations, reminders, and responses to inquiries.
Our communication practices comply with A2P 10DLC regulations. We ensure that all messages are sent in accordance with the rules and requirements established by these regulations.
You may opt out of receiving messages at any time by following the instructions included in the messages or by contacting us directly.
4. Data Protection
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our website uses SSL encryption to protect information transmitted through forms.
5. Information Sharing
We do not sell, rent, or trade our users’ personal information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services, such as customer service, is permitted. All other categories of use exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Cookies & Tracking Practices
Our website may use cookies, tracking pixels, and similar technologies to enhance user experience, analyze website traffic, and improve our services. These technologies help us understand how visitors interact with our website, remember user preferences, and optimize site functionality. Information collected through cookies is not used to personally identify users without their consent. Users may manage or disable cookies through their browser settings; however, some features of the website may not function properly if cookies are disabled.
7. Minimum Age
By opting in to receive our SMS services, you confirm that you are at least 18 years of age.
8. Children's Privacy
This website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take the necessary steps to delete it.
9. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and the update date will be modified accordingly.
10. Contact Information
If you have any questions about this Privacy Policy or about how your information is handled, you may contact us at: Mortgage Lounge
Address: 3105 NW 107 AV SUITE 602 A, Doral FL 33172
Phone: (305) 433-5640
Email: [email protected]